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Complaints Procedure

You have the right to complain and have your complaint dealt with fairly.

Complaints can be made in writing, in person or via phone and will be acknowledged within 7 days.

Provide relevant information, including (but not limited to):

• what the complaint is about (e.g., what happened, when it happened, where it happened, names and/or positions of people involved)
• the part(s) of the Code of Ethics or service agreements that allegedly have been breached (if relevant)
• any available evidence of the complaint

The complaint should be marked private and confidential, and sent to the appropriate person as outlined below:

1. If the complaint is about a Reconciliation Tasmania staff member, volunteer or member, or a service, product or practice, then the complaint should be sent to the Chief Executive Officer
2. If the complaint is about the Chief Executive Officer or a Board Member, the complaint should be sent to the Board Co-Chairs
3. If the complaint is about a Board Chair, the complaint should be sent to a Co-Chair. Complaints may be lodged in person, by telephone, by email or by writing to Reconciliation TAS at PO Box 359, South Hobart 7004. Contact details of the relevant person can be found above.

View more detail in our policy HERE

Privacy Policy

Reconciliation Tasmania is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We follow the
Australian Privacy Principles contained in the Privacy Act 1988.

Personal Information is information that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and mobile numbers.

View more detail in our policy HERE